Reducing Incident Reporting Time by 68% Across 12 Industrial Sites

Overview

Al Fanar Petrochemicals partnered with EHSWatch to replace fragmented, paper-based safety processes with a single digital platform. Within six months of rollout, the company cut incident reporting time by more than two-thirds and brought real-time visibility to EHS performance across every site.

About the Client

Al Fanar Petrochemicals is a mid-sized petrochemical manufacturer operating 12 production and storage facilities across the GCC, employing over 3,200 staff and contractors. Prior to EHSWatch, the company relied on a mix of paper logs, spreadsheets, and disconnected email threads to manage incident reporting, permits, and audits. This created significant blind spots: safety data took days to consolidate across sites, permit approvals were often delayed or duplicated, and leadership had no unified view of compliance status until monthly reports were manually compiled.

Challenges

• Incident reports took an average of 3–4 days to reach EHS leadership, delaying corrective action
• No centralised system for tracking Permit to Work approvals across 12 geographically dispersed sites
• Safety meetings and action items were tracked inconsistently, with follow-ups frequently lost across email chains
• Manual audit scheduling led to missed inspection deadlines and inconsistent compliance documentation
• Leadership lacked real-time visibility into open corrective actions, risking recurring incidents going unaddressed

Solution

EHSWatch worked with Al Fanar’s EHS team to roll out a phased implementation starting with Incident Management and Permit to Work, followed by Meetings Management and Action Tracker across all 12 sites. Site supervisors were trained to log incidents directly from the EHSWatch mobile app, triggering automated notifications to relevant safety officers. Permit approvals moved to a digital workflow with built-in accountability checkpoints, while Meetings Management centralised safety huddles and toolbox talks into a single, searchable record. Action Tracker gave leadership a live dashboard of open, overdue, and completed corrective actions across all facilities, replacing a manual, spreadsheet-driven process.

Results & Metrics

Benefits

• Faster incident response, reducing the window for repeat safety events
• Centralised permit approvals, eliminating duplicate or delayed sign-offs
• Consistent, searchable records of safety meetings and toolbox talks across all sites
• Real-time leadership visibility into open corrective actions and audit status
• Reduced administrative burden on site supervisors, freeing time for on-ground safety work